Seller Account

Welcome to Folast's Seller Account Policy page. Here we list the Seller Account rules you need to know when selling on Folast.

Access your Seller Account here.

1. Fraud And Scam Prevention

Dear Sellers, Recently Folast received a great deal of information on various scams that are carried out through other resources while posing as either Folast resources or resources associated with it. To Sellers, Folast suggests to be more vigilant when receiving instructions to divulge verification codes (OTP) or any other sensitive information concerning the Folast account under the pretext of account verification or any other reasons. Folast never asks the Sellers to provide codes (OTP & PINs) for gifts / presents or so called problems. The following is a guide that sellers can use in order to guard their own identity details.

Security Notes:

Only access the official Folast website via your Folast Seller Account
Keep your personal information such as passwords, banking details, tax ID and credit card details secure
Be wary of people pretending to be Folast and ignore messages that do not go through official Folast channels such as email addresses ending in support@folast.com and verified social media pages
Avoid opening suspicious links or attachments in messages, even if they appear to come from Folast.
Be wary of signs of a scam website such as strange fonts, misspellings, unusual grammar.
Do not trust buyers who try to redirect to websites other than Folast
Use strong passwords/PINs, report any suspicious activity or communications to Folast sales support

Common types of fraud and scams:

Impersonation

Fraudsters impersonate official employees of organizations (Ex: Credit Card, Local Bank, Delivery Partner, Telecom Service, ...) or Folast employees to defraud victims of assets or gain access to accounts

Phishing Links

Phishing Links occur when a scammer sends you a message that looks like it is sent from Folast. The scammer offers a marketing campaign or an appeal service by sending a link that looks like Folast's domain name. They then convince you to click on that link to redirect to Folast's official website. Here you are asked to enter personal information, credit information, passwords, OTP, ...

APK Malware

Malware occurs when a scammer sends messages that look like they are sent from reputable organizations, then convinces you to click to download APK files. These can steal your account, including the information you registered in it.

Report Fraudulent Activity: If a Seller receives any suspicious communications regarding their Folast account, please contact us immediately.

We hope Folast has provided useful information for Sellers to feel secure in conducting business on Folast!

2. Seller Return Policy

When there is a request for a return from a customer, the return order will not be sent to Folast's address, but will be sent to the Seller's address. The purpose of this process is to help Sellers proactively support their customers in returning products.

When customers have a return request, the Customer Service (CS) department will guide them to contact the Seller via the address provided on the Seller Center for support in returning the product.

When a return request is submitted, the Seller will receive a notification in their Seller account.

After 2 business days, if the Seller does not respond to the request or update the order and shipping status, Folast staff will contact the seller via their registered contact information. At this stage, Folast will temporarily limit the number of daily orders for that seller.
Within the next 24 hours (1 business day) from when Folast sends the warning email, the Seller needs to contact the customer to resolve the return request. If the Seller still does not respond within this timeframe, Folast will proactively issue a full refund to the customer and deactivate the seller's store.
After the return/warranty procedures are properly completed by the Seller, Folast will reactivate the store, remove the order limits, and the Seller can continue to do business as usual.
After 10 business days from when Folast staff sent the initial warning email, if the Seller still has not taken any action regarding contacting the customer and accepting the return, Folast will permanently close the seller's booth.

3. Customer Information Protection Policy

Folast is committed to protecting the personal data and privacy of its customers. The purpose of this Customer Personal Data Protection Policy is to provide clear guidance on what is and is not allowed to be done with customer data.

What is “Personal Data”?

Personal data is considered information that, by itself or in combination with other data accessible to an organization, can identify a user. For example, personal information includes: name, phone number, email address, residential address.

Merchants are granted access to customer personal data to fulfill orders. For details on your obligations regarding personal data, please refer to the “Personal Data” section of your and Folast’s “Terms of Service”. In the event of any conflict or inconsistency between the provisions of the Terms of Service and this policy, the provisions of the Terms of Service shall prevail.

Important Rules:

1. Sellers are not allowed to use customers' personal data for any purpose other than fulfilling customers' orders. For example:

a. Mentioning customers' information in messages (e.g. Whatsapp, LINE, etc.) or on social networks without the customers' permission.
b. Sending emails or calling customers for promotional purposes or other activities not through Folast.
c. Sending packages/products that customers did not order.

2. Sellers must use adequate security measures to protect and store customers' personal data safely and securely. This includes taking all reasonable steps to ensure that customer data will only be accessed for the purpose of fulfilling customers' orders. For example, ensuring that customer lists are password protected is one way to protect such customer data.

3. Sellers are not allowed to share, transfer or disclose customers' personal data to unauthorized third parties without the prior written consent of the customer and Folast.

4. If the Seller suspects that your computer has been compromised and data may be exposed (for example, you accidentally send an email or message with personal data to someone else), please contact us immediately at support@folast.com so we can assist you immediately.

Consequences

Violation of this policy may result in the immediate closure of the store. Violations of this policy will be carefully considered by Folast staff and Sellers may also submit an appeal through the Development Center, but Folast's decision will be final.

To start selling on Folast, you need to register a new Seller Account or upgrade your personal Folast account to a Seller account.

4. Seller Account Activation Process

a. Register a Seller account

Step 1: Go to the Sign up page

Step 2: Select the option "I am a seller"

Step 3: Fill in your personal information including:

Your Name (required)
Your Email (required): Please enter your correct email, we will send a registration confirmation email to the email you provided.
Password (required): Password must be at least 6 characters
Password Confirmation (required)
Shop Name (required)
Shop URL (required)
Phone Number (required)

Confirm that you have read and agreed to Folast's terms

Step 4: Confirm your registration via email and wait for review

We will send you a confirmation link to register your Folast account via the email you provided above, sometimes this email can be hidden in the spam folder. Please check your email (including spam) and click on the confirmation link. Because Folast acts as a "gatekeeper" of quality, our team will conduct a thorough review of your submissions to verify your compliance with our standards. This review process may take several days or weeks to complete. You will be notified of the results via email. If you have not received any updates after an extended period, please contact our Support Team for assistance.

b. Upgrade your current user account to a Seller account

If you already have a user account on Folast, you can upgrade to a Seller account by going to your account page, selecting the "Become a Seller" tab, filling in your business information and uploading the required 3-Layer Vetting Process documents as instructed. We will review your request, and this process may take several days or weeks to complete. You will be notified of the results via email.

5. Unauthorized Access Policy

1. About The Policy

Unauthorized access to Folast Services (as defined in Section 2) and the collection and use of information obtained through such means may be detrimental to the Folast user experience

2. What is Unauthorized Access to Folast Services?

Folast Services refers to the Folast Platform, Folast Data, which may include data stored and retrieved from Folast databases, and all other services, applications, and tools provided by Folast to Folast users.
Unauthorized access refers to the use of unapproved systems (e.g., software, devices, scripts, automated programs, or any other methods or processes, including the use of crawlers and browser add-ons).

3. Content of Unauthorized Access Policy

Sellers are not allowed to perform any form of unauthorized access to Folast Services
For example, Sellers are not allowed to use any form of unauthorized API to create accounts, post products or manage their business in any way when doing business on the Folast platform.

4. Consequences of violating the Unauthorized Access Policy

Sellers who violate the policy may be subject to the following sanctions:

Temporary account suspension, or permanent suspension depending on the severity. The final result will be decided by Folast.

6. Business Principles

Sellers should not redirect customers to trade/buy outside of Folast.com
Sellers are not allowed to send spam messages to customers through any communication channels, either on or off the Folast platform.
Sellers are not allowed to use threatening, vulgar or hateful language or content in communication channels with customers
Sellers are not allowed to provide external phone numbers, email addresses or web addresses to customers. All conversations, especially those related to buying and selling transactions, are conducted through the Folast website through the Folast platform (e.g. Folast contact, FAQ, ...). Folast will not be responsible for any errors or fraud that occur in transactions conducted outside of the official Folast platform.