Return Policy

1. The item cannot be returned or is not eligible for return:

Customized products are non-returnable

Any product missing the serial number or UPC are not eligible for return

Items with special shipping restrictions are not eligible for return

Items that no longer have original labels, packaging or show signs of being used are not eligible for return

Products that have been delivered to the customer more than 30 days are not eligible for return

The product does not meet the eligibility criteria for support in section 2 below

2. Orders are only accepted for return in the following cases:

a) The items received are wrong/damaged/faulty:

We guarantee to accept returns if customers receive wrong/damaged/faulty items and we will pay return shipping fee, including the following cases:

• The product doesn’t match the description on the website: Wrong items, wrong material, wrong size.

• The product received is torn dirty, wet, hairy fabric.

• The product received has visible defects with the print, blurred, or out of place.

• Products are damaged, peeled prints after the first wash.  

b) Wrong size items

We are committed to supporting customers in case they receive a product that is the wrong size as ordered and we will pay return shipping fee.

This includes the following cases:

Actual product measurements vary by more than 1.5 inches from the measurements provided in the size guide.

The product has a manufacturing defect resulting in incorrect dimensions.

c) The package received is wrong/damaged/faulty due to the shipping process

At Folast, we are committed to protecting customers' rights by providing maximum support in cases of receiving wrong goods, damage or errors due to the shipping process, and we will pay return shipping fee in this case. After receiving the goods, please check whether the product matches the description on the order, whether the labels are still intact, or whether there are any damages or errors. If the product is found to be defective, please immediately contact Folast’s support team via email support@folast.com within 30 days of delivery.

d) The customer changes mind and does not want to buy that product anymore

In this case, we accept the return, but the customers have to pay the return shipping fee. After receiving your return order, we will check the validity of the order. If valid, we will refund the order after deducting shipping costs.

3. Restocking Fee

No fee. We do not charge restocking fees for returned items

4.Product return process.

Please make sure your item is eligible for return at Folast and do not return invalid items.

Steps To Return Items

Step 1: Raise a return request

To return an order right on the Folast platform, you need to register an account with the same email as the email you used to place the order.

Steps to send return request on Folast:

• Open the Your account (User profile) section on the top right corner of the homepage screen

• Select the “Orders” on the task bar on the left, the screen will display the orders you have placed at Folast

• Select the Order you want to return and press Action "View", the screen will display detailed information about that order

• Scroll to the bottom of the page and click the "Return Product(s)" button

• Then you choose the return reason and click "Submit return request"

After receiving the "Return request", we will verify your return order request. During the verification process, we may ask you to provide:

• Photo of the packaging label: Including the bill of lading code and recipient's name.

• Defective/wrong/damaged product photos: Close-ups of product parts that differ from the description on the website.

• Product size photo (if you receive the wrong size): Take a clear photo of the product's length and width.

So please keep an eye on your order email inbox, we will contact you there.

If you do not register an account at Folast, please contact us and clarify the issue with the product via email support@folast.com

To assist you quickly, please provide the following information when contacting:

• Order information: Helps us verify your order.

• Photo of the packaging label: Including the bill of lading code and recipient's name.

• Defective/wrong/damaged product photos: Close-ups of product parts that differ from the description on the website.

• Product size photo (if you receive the wrong size): Take a clear photo of the product's length and width.

• Product information you request to exchange/return (if any): Please provide product name, size, color (if applicable).

For an order which has multiple items, please provide photos/videos of products that are put side by side lying on a flat surface.

Step 2: We will review and verify items meet the return requirements

After confirming that your product is eligible for the exchange/return policy, we will send you a prepaid shipping label or a full refund without requesting the item be returned. Products returned without our verification are ineligible for support.

IMPORTANT NOTE ON RETURN TIMEFRAME: Please note that while you have 30 days from the delivery date to submit a return request, once you receive an email from us with the prepaid shipping label and instructions to return the item, you MUST drop off the package at the shipping carrier within 7 business days.

If you hold the item and do not ship it out within this strict 7-business-day window, your return request will be voided, and you will not receive a refund. We will only issue a refund for eligible orders that are physically shipped back within these 7 business days.

Please note that, in the prepaid shipping label already had a tracking number and return address, please use it to return order, we will track the return order via that tracking number.

Step 3: Packaging and return your order

When you return your item, use the packaging that your order arrived in or packaging with similar dimensions. Avoid using over-sized boxes or packaging.

In addition, you must use the prepaid shipping label that we have provided to paste on the returned order. This makes it easier for us to recognize your return order.

You can check the return request status in your user account, under the “Order Return Requests” tab.

Step 4: Seller receives the return package, Folast refunds.

Seller receives the return order, confirms the item is eligible for return, updates the order shipping status on Folast's Seller Dashboard to "Returned".

If Seller confirms that the order is not eligible for return after inspection, Seller needs to send evidence including description and photos to Folast, Folast will base on the evidence previously provided by the buyer and seller fees and make the final decision

Finally, Folast will proceed to refund, or notify the customer of the reason for non-refund.